Privacy Policy
CF Project Support Ltd (“our”, “us”, “I”, “me”) take your privacy and security very seriously.
CF Project Support Ltd (“we”/”us”) of 58 Windsor Road, Prestwich, Manchester, England, M25 0DE are committed to protecting and respecting any personal information you share with us.
This statement explains what types of information we collect from you, how it is used by us, how we share it with others, how you can manage the information we hold and how you can contact us. The contents of this statement may change from time to time so please check this page occasionally to ensure you are still happy to share your information with us.
Where possible, we will also contact you directly to notify you of these changes.
If you have any questions about this privacy notice or how we use your personal data, please contact us:
In Writing: to the address above
By Phone: 0161 818 7313
By Email: info@cfprojectsupport.com
Cathy Fieldhouse is the Data Controller and Data Processor for CF Project Support Ltd and handles our client’s data as per our client’s instructions.
WHAT DATA DO WE COLLECT?
We collect information about you when you engage with us either via telephone to our office, through our website or other digital platforms.
Some of this information does not identify you personally, but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you).
The information we collect includes some or all of the following:
- Your personal details including name, address and contact details
- Identifiers assigned to your computer or other devices, including your Internet Protocol (IP) address
- Cookie information (see our Cookie Policy)
- Details of communications between us (e.g. emails, quotations, invoices)
- Any other information which you may provide to us
We will also monitor, record, store and use any, email or other electronic communications with you for training purposes so that we can check any instructions given to us and to improve the quality of our customer service.
Any personal data we collect from you will not be transferred outside the European Economic Area.
HOW WE USE YOUR DATA
We will only process information that is necessary for the purpose for which it has been collected.
The legal basis of processing will vary depending on the type of service you have requested and we have listed some examples of our processing activities below;
- Responding to your queries;
- Using your payment details to process payments or refunds relating to a service provided by us (as is necessary for the performance of a contract you and us and/or as is necessary for our legitimate interests);
- Sending you information about our business services if requested, and;
- Undertaking market research and statistical analysis, including analysing your use of our website. This allows us to develop new, or improve existing, products and services (as is necessary for our legitimate interests).
Our “legitimate interests” as referred to in this document include our legitimate business purposes and commercial interests in operating our business in a customer-focused, efficient and sustainable manner, in accordance with all applicable legal and regulatory requirements.
HOW LONG DO WE KEEP YOUR DATA FOR?
We will not hold your personal information for any longer than is necessary.
If you are a customer or otherwise have a relationship with us we will hold personal information about you for a longer period than if we have obtained your details in connection with a prospective relationship.
In any event, the retention period will be the statutory retention period unless there is a further legal or regulatory requirement to do so.
HOW CAN YOU MANAGE THE INFORMATION WE HOLD ABOUT YOU?
Under the data protection act you have certain rights in relation to the data we hold about you. Under GDPR these rights are extended and listed below;
- to obtain access to, and copies of, the personal information that we hold about you;
- to require that we cease processing your personal information if the processing is causing you damage or distress;
- to require us not to send you marketing communications;
- to require us to erase your personal information;
- to require us to restrict or object to our data processing activities;
- to receive from us the personal information we hold about you which you have provided to us, in a reasonable format specified by you, including for the purpose of you transmitting that personal information to another data controller; and
- to require us to correct the personal information we hold about you if it is incorrect.
Please note that these rights may be limited by data protection legislation, and we may be entitled to refuse requests where exceptions apply.
COMPLAINTS
If you have a complaint regarding any aspect of how we handle your personal information, please write to us at the above address.
PROTECTING YOUR PRIVACY
In order to protect the personal data collected from you by CF Project Support Ltd against accidental or deliberate manipulation, loss, destruction or the access of unauthorised persons, technical and organisational security measures are constantly improved as part of our technological development.
In addition, our employees, subcontractors and other support staff are obligated to observe confidentiality and data privacy.
Any access to your data that is stored at our company only takes place through an encrypted connection.
By using the most up-to-date firewall systems, we provide the best possible protection for your data. Wherever possible, we have tried to create a secure and reliable website for our users.
However, you recognise that your use of the Internet and our website is entirely at your own risk and we have no responsibility or liability for the security of personal information transmitted via the Internet.
All passwords and usernames allocated to you must be kept secret and must not be disclosed to anyone without our prior written authorisation.
You must not use any false identity in email or other network communications and you must not attempt or participate in the unauthorised entry or viewing of another user’s account or into another system.
You must not use the services and/or network systems or any part thereof for fraudulent activities, or to breach another organisation’s security (cross-network hacking).
This is an illegal act and prosecution under criminal law may result.
You must not use any computers, computer equipment, network resources or any services provided by us for any illegal purpose, or for accessing, receiving or transmitting any material deemed illegal, indecent, offensive or otherwise unacceptable under UK law.
We will monitor network traffic from time to time for the purposes of backup and problem solving and in order to ensure that you are not misusing any of the services provided to you.
BREACHES
If at any time we become aware that your data has been compromised, or that a breach of our systems and controls has occurred, which has an impact on the security of your data, we will notify you without undue delay.
SUBJECT ACCESS REQUESTS
You have the right to request access to a copy of the personal information that we hold about you.
This is also known as a ‘Subject Access Request’.
This information is provided to you free of charge however, we can refuse to respond or charge a ‘reasonable fee’ of £10 inc. VAT when a request is manifestly unfounded, excessive or repetitive.
We will provide this information in a structured, commonly used and machine readable form such as a CSV file.
This allows you to move, copy or transfer personal data easily from one IT environment to another in a safe and secure way, without hindrance to usability.
Where possible, we will provide this information via remote access to a secure self-service system, such as our Customer Account area, which would provide you with direct access to your information.
If you would like to submit a Subject Access Request, please contact our Data Protection Officer:
In Writing: to the address above
By Phone: 0161 818 7313
By Email: info@cfprojectsupport.com
We will response to your request without delay and at the latest, within one month of receipt of your request.
RECTIFYING OR UPDATING PERSONAL DATA
If you believe the personal data we hold about you is inaccurate or incomplete, you have the right to rectification.
You can let us know about any changes too.
Where possible, we will also inform any third parties to whom we have disclosed the personal data in question to so they can rectify their records.
We will typically respond to your request within one month, although this can be extended by two months if your request for rectification is complex.
WITHDRAWING CONSENT
You have the right to withdraw your consent for us to collect, process and store your data at any time.
If you wish to withdraw your consent, please confirm this in writing to our Data Protection Officer:
In Writing: to the address above
By Phone: 0161 818 7313
By Email: info@cfprojectsupport.com
Please note, by withdrawing consent, CF Project Support Ltd may be unable to execute the contract that you have entered into with us and will result in termination of our services. The withdrawal of consent does not affect the lawfulness of processing based on consent before its withdrawal.
CHANGES TO THIS POLICY
This policy will be reviewed regularly and revised according to further direction from the ICO following the introduction of the EU GDPR regulations. It will also be subject to an annual review.
CF Project Support Ltd 2020 – All Rights Reserved